Last updated: 6 August 2023.
We understand that there may come a time to return a purchase and we aim to make the returns process as simple as possible.
If you’re looking to return or exchange your order, we offer free returns within 28 days of purchase. You can return your product for a refund to the original payment method.
Please note: 1. Refund Eligibility 1.1. We offer a 28-day refund period from the date of initial subscription for all new customers. This period allows you to evaluate our service and decide if it meets your needs. 1.2. To be eligible for a refund, you must request it within the refund period mentioned above. 1.3. Subsequent renewals or billing cycles are not eligible for refunds. 2. Non-Refundable Items 2.1. Setup fees, if applicable, are non-refundable. 2.2. Any fees associated with third-party services, integrations, or add-ons are non-refundable. 3. Refund Process 3.1. To request a refund, please contact our customer support team at [Insert contact email or phone number]. We may require additional information to process your refund request. 3.2. Once your refund request is received and approved, the refund will be issued to the original payment method used during the initial purchase. 4. Refund Denial 4.1. We reserve the right to deny a refund request in the following circumstances: If the refund request is made after the specified refund period. If there is evidence of misuse, abuse, or violation of our terms of service. If the request is related to circumstances beyond our control, such as force majeure events. 4.2. Refunds will not be granted if the SaaS service has been substantially used or if there is evidence of deliberate misuse to take advantage of the refund policy. 5. Modifications to the Refund Policy 5.1. DogBase reserves the right to modify this refund policy at any time. Any changes will be effective immediately upon posting the updated policy on our website or informing you via email.
To return an item, email us at [email protected] with your Order Number and return reason and our support team will be happy to assist you with the next steps.
Return shipping charges will be paid for by us.
After receiving your item/s and inspecting the condition, we will process your refund or exchange. Please allow at least 30 days from the receipt of your item/s for your return to be processed.
For questions relating to our returns policy, please contact us at [email protected]